Hardware Included:

• MX3 LAB Pro Version
• 120 Disposable Hydration Test Strips
• Test Strip Dispenser
• USBC Charging Cable
• Travel Case

Software Included:

• Access to the MX3 App: The app is available on Apple and Android devices.
• Access to the MX3 Portal: The web-based portal allows customers to set up and access their health data via web browser.

Device

• Size 8.4 x 1.8 x 1.0 in / 214 x 45 x 25 mm
• Weight 5.6 oz / 160 g
• FCC Compliance 15.107, 15.109 Class A  
• CE Certification
• FDA Registered Osmometer
• Bluetooth version 5.1
• Battery life more than 1000 measurements when fully charged
• Type Single Cell rechargeable, Li-Po, 3.7V, 1100mAh
• Charging port USB-C
• Charging cable USB-C to USB-A 1m 

MX3 Companion App

• Compatibility iOS and Android
• Downloadable free with purchase of HTS kit

Terms of Use

By ordering MX3 products, you are accepting the Terms of Use outlined in the MX3 Terms of Use/Privacy Policy (https://portal.mx3.app/terms-of-use). If you are purchasing on behalf of an organisation, you confirm that you are authorised to accept these terms on behalf of this organisation.

Please refer to the user manual for limitations and the correct usage of the MX3 hydration testing system. 

MX3 1 Year Warranty

The MX3 Hydration Testing System comes with a 1-year limited warranty against defects in materials and workmanship from the date of delivery. A 90-day extended warranty applies to repairs returned within the last 90 days of the warranty period. The rights outlined here are in addition to your statutory rights provided by Australian or US consumer law.

Eligible goods may be replaced with a new or refurbished equivalent or superior product (where applicable). Eligible goods may also be repaired with new or refurbished parts or refunded at MX3’s discretion. 

This warranty will not apply to:

• Cosmetic damage due to regular use
• Damage caused by unintended use
• Damage caused by external causes
• Damage caused by non-authorised disassembly, servicing or modification. 

This warranty does not guarantee uninterrupted or error free use. MX3 is not liable for any incidental damage resulting from defects (as limited by law). 

To claim the warranty, you must contact MX3 support at support@mx3diagnostics.com within the warranty period with proof-of-purchase. If online support or in-person service is not available, you may be required to mail-in your Hydration Testing System for service. For such situations, MX3 will cover shipping to and from your location. 

For Australian Customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

Warranty Obligor Information

MX3 30 Day Return Policy

MX3 is excited to make saliva-based hydration testing simple and accessible. If you are not satisfied for any reason with the MX3 Hydration Testing System, you can return it for a replacement or refund within 30 calendar days of delivery. To qualify, returns must be undamaged and in original packaging. Please contact support@mx3diagnostics.com for return information. 

You may cancel your pre-order at any time before the product is shipped for a full refund by contacting support@mx3diagnostics.com. You will be notified 3-5 business days before shipment is made. 

You may be responsible for return shipping costs, where applicable. Missing accessories, consumables, or packaging will incur a restocking fee equivalent to the retail value of the missing parts. Opened MX3 Test Strips are not eligible for returns. Refunds will be processed to the original payment method. 

Terms outlined here are in addition to your statutory rights under Australian or US consumer law.